Work Experience

Associate IT Infrastructure Engineer – SOCOTEC UK Ltd

April 2024 – Present

• Working in a 2nd line support and 3rd line infrastructure role
• Installing, maintaining and troubleshooting IT Infrastructure across all company sites
• Managing Active Directory (DNS, DHCP, RADIUS)
• Managing the company’s 365 tenant (Azure, Entra, Exchange, SharePoint)
• Maintaining VMWare and HCI virtualization
• Windows Server OS management

IT Support Technician – SOCOTEC UK Ltd

July 2023 – April 2024

Completed a Level 4 Network Engineer apprenticeship, achieving a distinction.

• 2nd line support and 3rd line infrastructure responsibilities
• Troubleshooting and managing firewalls, routers, switches, and MPLS network infrastructure
• Support of desktop security and anti‑virus systems
• Managing Active Directory (DNS, DHCP, RADIUS)
• Maintaining VMWare and HCI virtualization
• Windows Server OS management

IT Support Technician Apprentice – SOCOTEC UK Ltd

March 2022 – July 2023

Completed a Level 3 IT Support apprenticeship, achieving a merit.

• Handling 1st and 2nd line support tickets
• Diagnosing hardware and software issues
• Configuring equipment for users
• Processing new starters and leavers

IT Assistant – Burton and South Derbyshire College

June 2021 – December 2021

• Installation and support of IT hardware and software
• Diagnosing hardware, software, and basic networking faults
• Assisting helpdesk staff with calls and case logging
• Managing printing devices and maintaining supplies
• Responding to support requests via the IT helpdesk