Work Experience

Associate IT Infrastructure Engineer – SOCOTEC UK Ltd

April 2024 – Present

  • Working in a 2nd line support and 3rd line infrastructure role
  • Installing, maintaining and troubleshooting IT Infrastructure across all company sites
  • Managing Active Directory (DNS, DHCP, RADIUS)
  • Managing the company’s 365 tenant (Azure, Entra, Exchange, SharePoint)
  • Maintaining VMWare and HCI virtualization
  • Windows Server OS management

IT Support Technician – SOCOTEC UK Ltd

July 2023 – April 2024

Completed a Level 4 Network Engineer apprenticeship, achieving a distinction.

  • 2nd line support and 3rd line infrastructure responsibilities
  • Troubleshooting and managing firewalls, routers, switches, and MPLS network infrastructure
  • Support of desktop security and anti‑virus systems
  • Managing Active Directory (DNS, DHCP, RADIUS)
  • Maintaining VMWare and HCI virtualization
  • Windows Server OS management

IT Support Technician Apprentice – SOCOTEC UK Ltd

March 2022 – July 2023

Completed a Level 3 IT Support apprenticeship, achieving a merit.

  • Handling 1st and 2nd line support tickets
  • Diagnosing hardware and software issues
  • Configuring equipment for users
  • Processing new starters and leavers

IT Assistant – Burton and South Derbyshire College

June 2021 – December 2021

  • Installation and support of IT hardware and software
  • Diagnosing hardware, software, and basic networking faults
  • Assisting helpdesk staff with calls and case logging
  • Managing printing devices and maintaining supplies
  • Responding to support requests via the IT helpdesk